Bill, Chris, John, Patty and Wes walk into a bar to fret over the demise of their accomplishments…
If only they had conceived that constraints also exist outside of the IT manufacturing system.
All they accomplished was to build a faster, more reliable and better handling car for Steve to drive like he stole it. Steve’s behavior didn’t change, nor did the culture. The culture changed in the part but not the whole.
Deming was right, leaders must know the way and teach it.
But to make the new culture stick they must also be the new culture. Live and display it by example.
If change is perceived as a shiny new leash disguised as better behavior from leadership then trust will be permanently damaged. Your Taylorism cannot hide from the people.
Meanwhile, Dick was enjoying a spreadsheet showing him new numbers post-layoff of half the IT budget…
#culture #systemsthinking #orgmindset #DEVOPS