Category: Culture

Customer Service matters – Balsamiq

An exemplar of amazing customer service happened to me today. Anna M. from Balsamiq (Mockups) was professional, courteous, and responsive in solving my licensing problem with a smile! We should stop the machine occasionally and recognize people that are doing things right! Thank you Anna!

#balsamiq #customerservice #thanks #mockups

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Think Enterprise: Mental Models, Interfaces, and Connections

This article was originally written as a learning tool in April of 2018 during my studies of OrgMindset, I/O psychology, Human Factors, and working with Alex Yakyma on the OrgMindset body of knowledge. The article isn’t technically in a finished state since I write and learn iteratively and incrementally (so, look for updates in the future). The concepts presented here are based on empirical observations and so I wouldn’t consider this a scholarly article.

I decided to publish the article now to thank, recognize, and honor the significant and amazing contributions of Alex Yakyma. He has pushed everyone he interacts with forward in our learning in the change management and organizational transformation space. Alex is a creative and passionate, deep thinker who is a blessing to the world.

I have personally learned and grown professionally as an OrgMindset Enterprise Coach under Alex’s tutelage over the past few years. My hope is to share some of what I learned to enhance your continuous learning journey. I also reserve a hope that one day Alex will continue to develop and mine the gold and diamonds that are the OrgMindset body of knowledge. So, please share this article widely. 🙂

Image result for minecraft goldImage result for minecraft diamond Continue reading “Think Enterprise: Mental Models, Interfaces, and Connections”

Sticker Face

Certifications and Sticker Face. This is an important topic for our industry. My intent is to deliver this respectfully with a goal of driving more robust solutions in the marketplace. Continue reading “Sticker Face”

Reception Consensus

I hear “Yanny.” Now, how often is it in business that people “hear” or “perceive” different things based on the same communication?

We must seek out ways to break down communications to accommodate different perspectives, hearing, and understanding to baseline what is heard, perceived and understood to achieve a state of “reception consensus.”

 

Scrum 2.0 – The Scrum Manager

The new new new Scrum.

Gone are the days when a Scrum master was the facilitator of a process framework.

New new new Scrum 2.0 brings in a new perception and fallacious understanding of the Scrum master role as a manager. The Scrum Manager. Continue reading “Scrum 2.0 – The Scrum Manager”

The Scrum Song – vlog – Coaching Tip #9

Lot’s of instructors will tell you about the common escape clause for Scrum, “Scrum Is Simple but Not Easy.” I read another article that makes a much more valid point, “Scrum is easy, people are hard.” The latter diving into how people learn and more importantly, how they change. Or not.

Any two-day course is only the beginning. In two days, you are getting exposed to a breadth of knowledge about Scrum. If you are lucky enough to learn Scrum from a provider that includes Bowman’s Back of the Room and/or Gamification techniques then you will also be exposed to a surface level experience of how Scrum is intended to work.

Continue reading “The Scrum Song – vlog – Coaching Tip #9”

How to PI System Demo like a boss

SAFe® The Evidence Series #1

Check out the amazing things that high performance, motivated teams can do. This is business agility and Lean-Agile culture at its best. The transformation of my client’s organization is amazing. We are using Lean, Agile, Scrum, Kanban (and systems thinking), SAFe®, OrgMindset®, and other tools to inspire and persuade a positive change in culture at the FAA-ESC.

It is hard work, but it is worth every minute of it. It isn’t perfect, but the results are significant and measurable. The “why” was a burning platform. Now, just a few PI’s later, it is a thriving platform. We focus on the goals, not the tools to achieve positive business outcomes.

Congratulations to Team Armada for winning the “Relentless Improvers” innovation football for PI6.

Big kudos to John Wiese and his team for putting together an awe-inspiring PI System Demo.

Special thanks to the FAA-ESC, John Wiese, and teams for providing permission to publish the video under the safe harbor notice/policy. Also, special thanks to Matt Taylor for sharing a different video perspective as a content contributor.

#SAFe #Agile #Culture #OrgMindset #BigLakeSoftware

 

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