When Scrum and Agile are not enough

Furthermore, we often forget that Agile and Scrum start out in a state of death. They must be given life.

Hertz hits Accenture with $32 million lawsuit over failed website redesign – TechSpot

This is a case where leadership completely failed in two major organizations. Some argue for completely flat (eg #gameofnothrones) organizations bereft of a true leadership team. We can’t have it both ways as “agilists.” Leadership is a function necessary in complex organizations. The key in de-scaling is Lean and Systems Thinking, not eliminating critical functions.Continue reading “Hertz hits Accenture with $32 million lawsuit over failed website redesign – TechSpot”

Customer Service matters – Balsamiq

An exemplar of amazing customer service happened to me today. Anna M. from Balsamiq (Mockups) was professional, courteous, and responsive in solving my licensing problem with a smile! We should stop the machine occasionally and recognize people that are doing things right! Thank you Anna! #balsamiq #customerservice #thanks #mockups