Category: Organization Mindset

A Phoenix Burns

Bill, Chris, John, Patty and Wes walk into a bar to fret over the demise of their accomplishments…

If only they had conceived that constraints also exist outside of the IT manufacturing system.

All they accomplished was to build a faster, more reliable and better handling car for Steve to drive like he stole it. Steve’s behavior didn’t change, nor did the culture. The culture changed in the part but not the whole.

Deming was right, leaders must know the way and teach it.

But to make the new culture stick they must also be the new culture. Live and display it by example.

If change is perceived as a shiny new leash disguised as better behavior from leadership then trust will be permanently damaged. Your Taylorism cannot hide from the people.

Meanwhile, Dick was enjoying a spreadsheet showing him new numbers post-layoff of half the IT budget…

#culture #systemsthinking #orgmindset #DEVOPS

#thephoenixproject #funwithbooks

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The Output Trap

A short story, April 11, 2018, by Marshall Guillory

It was that day again. Powerpoint Commando day. Just like every day on this job. I had never felt more frustrated in my entire career. After all, why did I spend so much of my life educating myself and gaining all of this great business experience and honing my skills if I was going to be reduced to the modus of a PowerPoint clown? That’s what it felt like at least when my VP, a charismatic and gutsy leader, Mike, would call and ask, “Hey do you have those quad charts for the Falcon program updated for the executive review tomorrow?” Continue reading “The Output Trap”

The Agile Labeling and perception problem

Next in this series of "Agile Community Retrospective"

 

The labeling and perception problem.

Is this a chicken or a self-contained non-refrigerated organic protein production and preservation system with post-production viable protein value and recyclability?

Is it the baggage and complexity that “Agile” comes with or simply “Business Agility” we are after?

Or perhaps just people who work well together organized into a group with a common mission?

We seem to focus way too much on the value system, the tools, frameworks, et cetera without understanding the overall goal.

#agile #peakagile #agileisdead #theagileendgame

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Business Outcomes and Measuring the Wrong Things

April 3, 2018 - by Marshall Guillory

Just read an interesting article. The average Chic-Fil-A unit brings in $4.4M in revenue. The average McDonald’s $2.5M. With many similarities, it begs the question of what is it in Chic-Fil-A’s system that creates almost 2X the amount of value for shareholders for a single unit?

My hypothesis: It is all in the service.

And not just run of the mill fast food drone service like that of McDonald’s. Kind, professional and joyful service with a smile. Above and beyond really, in a consistent manner across all units.

So is Chic-Fil-A in the fast food chicken business or the amazing world-class service business? I’ll let you ponder that.

A correlation to the hypothesis is Popeye’s Famous Fried Chicken units at $1.4M and 20th on the QSR50. More than 3X less than an average Chic-Fil-A volume. Continue reading “Business Outcomes and Measuring the Wrong Things”

The Agile End Game & the Agile Fallacy

March 28, 2018 - by Marshall Guillory

Agile is itself a fallacy

“We are ‘Agile’ because we were delivering ‘working software’ every two weeks”

But did we build the right thing? Do the right thing? Was it valuable?

Oops, we forgot to read the details… the values AND the principles are important. Is it a good thing they clarified the value in the #1 principle on the second page?

What about culture? Not so simple as four plus twelve equals Agile? Continue reading “The Agile End Game & the Agile Fallacy”

Raconteur – Cognitive Bias

This infographic from Raconteur is a good summary of cognitive biases. People and hence, organizations bring their bias to work each day. How we as change agents maneuver to help build environments where those people can generate successful outcomes is important. The first step is in understanding behavior and how it is driven by our biases. I find this extremely interesting as I was a psych major for a semester. I also have a very dear friend who is a Forensic Psychologist, Dr. Shawn Roberson, whom I enjoy discussing this “Agile” thing with on occasion. There is much in the field that directly affects our skills as coaches to successfully help people transform.

Ngobi, E. (2018, January 31). Cognitive bias. Retrieved March 26, 2018, from https://www.raconteur.net/infographics/cognitive-bias