Here are some patterns to think about the next time you are planning an Agile Release Train (ART) launch. The ART launch should be preceded by a successful value stream identification workshop. Even still, old mental models may prevail that are deeply embedded in the culture of the organization.
Mechanical Scrum is bad for everyone.
You cannot force or assign shared ownership. Management must learn to trust her people and the system. An appropriate quote follows.
Edward Lorenz’s original metaphor for a chaotic system—the world’s weather where the nonlinear nature of forces potentially makes it possible for a butterfly in Beijing to affect the weather a few days later in New York—managers today seem to be living in fear of butterflies.
A potential misstep in launching an ART is allowing management to “assign” team members to teams based off of an overly simplistic view of the value stream or a set of unmanaged assumptions. If the knowledge workers know the work best, then leadership and management should allow the team to be part of the conversation and part of the decision-making process (SAFe Principle #9) for organizing and aligning the ART to the value stream.
This involves a process of self-organization. It is more than just a sequence of steps. If an organizations creation is facilitated mechanically through process steps, then the result will be uncommitted teams and forced misalignment.
At a Product Owner Community of Practice event a few months ago I had a very interesting conversation with some great folks. We were discussing the topic of testing on an Agile team. During the discussion, someone mentioned a recent coder comment along the lines of, “I was hired as a developer, not a tester.”
Hell, I’ve heard this comment numerous times in my career! Agilists are crying. The DevOps folks are considering a jump! Call the police! Heresy!
I pointed out that as an “evil” Scrum master I would want to comment to this “developer” that, “what I am hearing is that you are a programmer, not a developer.” Now, we shouldn’t let our own emotions drive our behavior in this way so I wouldn’t recommend saying this to anyone. There are constructive ways to address bad philosophy and behavior in the system. Moving on from the shock and awe…
Team A, an Agile Release Train (ART), or the mythical Scrum team, has a lot of technical debt. In an effort to reduce the technical debt, management decides to create a bunch of new “container” “FEATURES” in the product backlog to address batches of defects. Because they want to understand the value of the (fixing) defects.
Except there is a problem. Defects are not new features. Well, in a sane software world we hope not? Defects are typically created while coding or configuring a new feature, right? Is it a defect yet? Not really. Fix it NOW, not later. If it makes it to production? What is the cause of defects making it to production? Poor coding, standards, quality and automation, et cetera? No DevOps? or do defects occur magically in existing features (real ones)? (not my code!!) We all know how computers have minds of their own…
I’ve seen that oddly familiar pattern of desire to package up defect fix/technical debt effort into a feature or story or a suite before. I call these “projects”, “probably to be implemented with waterfall.” That type needs project managers and factory workers, not Lean-Agile practitioners, creative knowledge workers driven by autonomy, mastery, and purpose.
A craftsman knows how to use the right tool applied to the appropriate task. My grandfather was a master carpenter. He built hundreds of homes and also furniture and renovations. He possessed a garage full of all kinds of tools and hardware. Even many of a class of tools. Different types of hammers and saws and glue and nails and screws. His customers did not purchase his garage nor his tools. They were buying a finished product. A house. A table. A newly remodeled bathroom or kitchen. The product of, the intersection of the craftsman and tools, is where the value is captured and delivered.
It has been said that “Value is in the eye of the beholder.” Our perceptions drive our understanding of value, according to psychologists, and perhaps marketers. What makes great marketing at a company and positive sales can also have a negative effect on the product development organization itself. A double-edged sword of sorts, as humans and our perceptions, assumptions, and emotions travel with us to work. Long after that impulse purchase of the latest iPhone or other gadgets we are still creatures of habit.
The same behaviors that make us vulnerable to marketing manipulation also make product development companies vulnerable to diminished truth and performance in execution. The reality is that we are navigating complex adaptive systems (CAS) within systems. The system (organization) we work within, the product (a system), our team (a system), and ourselves (a system). The causes and effects of movement or change in and around the systems are where we must build discipline, manage assumptions, and rationalize, validate (/in-) through experiments. These validations become part of our imprint, our perceptions, or mental models (schemas). But what if our rationalization or validation was incorrect? Our experiment flawed. How would you know?
This is an organizational aspect too. The organization is the symbiosis of its people and their behavior and mental models.
For example, what is the value of a spare tire when you are purchasing a new car?
An exemplar of amazing customer service happened to me today. Anna M. from Balsamiq (Mockups) was professional, courteous, and responsive in solving my licensing problem with a smile! We should stop the machine occasionally and recognize people that are doing things right! Thank you Anna!
#balsamiq #customerservice #thanks #mockups
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