An exemplar of amazing customer service happened to me today. Anna M. from Balsamiq (Mockups) was professional, courteous, and responsive in solving my licensing problem with a smile! We should stop the machine occasionally and recognize people that are doing things right! Thank you Anna!
#balsamiq #customerservice #thanks #mockups
I hear “Yanny.” Now, how often is it in business that people “hear” or “perceive” different things based on the same communication?
We must seek out ways to break down communications to accommodate different perspectives, hearing, and understanding to baseline what is heard, perceived and understood to achieve a state of “reception consensus.”
Lot’s of instructors will tell you about the common escape clause for Scrum, “Scrum Is Simple but Not Easy.” I read another article that makes a much more valid point, “Scrum is easy, people are hard.” The latter diving into how people learn and more importantly, how they change. Or not.
Any two-day course is only the beginning. In two days, you are getting exposed to a breadth of knowledge about Scrum. If you are lucky enough to learn Scrum from a provider that includes Bowman’s Back of the Room and/or Gamification techniques then you will also be exposed to a surface level experience of how Scrum is intended to work.
Bill, Chris, John, Patty, and Wes walk into a bar to fret over the demise of their accomplishments…
If only they had conceived that constraints also exist outside of the IT manufacturing system.
All they accomplished was to build a faster, more reliable and better handling car for Steve to drive like he stole it. Steve’s behavior didn’t change, nor did the culture. The culture changed in the part but not the whole. Read the rest of this entry »
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Interesting conversation in the latest orgmindset podcast with Alex and Andrew. In this Coaching Tip I expand on a topic they discussed regarding organizational anti-patterns.
*my coaching videos are unscripted and unedited. Apologies for my ugly mug. This particular video was done in one take. Some, I’ve redone a few times because I said something incredibly amazing, but didn’t want to share. I don’t have time to retake videos. I’d prefer to get something good down and post the content. 🙂
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I like to think I was a considerate colleague when I worked in an office. I paid attention to cultural and gender differences. I made an effort to run inclusive meetings and write inclusive articles.
But for all my attention to diversity, I didn’t pay attention to one crucial form of difference: the way people think.