An exemplar of amazing customer service happened to me today. Anna M. from Balsamiq (Mockups) was professional, courteous, and responsive in solving my licensing problem with a smile! We should stop the machine occasionally and recognize people that are doing things right! Thank you Anna! #balsamiq #customerservice #thanks #mockups
I hear “Yanny.” Now, how often is it in business that people “hear” or “perceive” different things based on the same communication? We must seek out ways to break down communications to accommodate different perspectives, hearing, and understanding to baseline what is heard, perceived and understood to achieve a state of “reception consensus.”
Lot’s of instructors will tell you about the common escape clause for Scrum, “Scrum Is Simple but Not Easy.” I read another article that makes a much more valid point, “Scrum is easy, people are hard.” The latter diving into how people learn and more importantly, how they change. Or not. Any two-day course isContinue reading “The Scrum Song – vlog – Coaching Tip #9”
The Phoenix Project Burns
During the Lego Serious play for Teams Sim this week one of the teams decided they were a component team supporting the rest of the ART. Do you think the experiment worked?
Interesting conversation in the latest orgmindset podcast with Alex and Andrew. In this Coaching Tip I expand on a topic they discussed regarding organizational anti-patterns. *my coaching videos are unscripted and unedited. Apologies for my ugly mug. This particular video was done in one take. Some, I’ve redone a few times because I said somethingContinue reading “Vlog – Coaching Tip #7 – Proxy Leadership”