“Every time we let Brent fix something that none of us can replicate, Brent gets a little smarter, and the entire system gets dumber.” – The Phoenix Project
And yet organizations continue using this fallacious hero PERSON OR TEAM mental model filled with poor assumptions and more than a few negative biases. Why?
Because it is too hard to change?
Costs too much?
Ever notice how people know how much things cost when it’s something they don’t want to do? But when it comes time to estimate a change that the customer wants “it’s nigh impossible to estimate?”
This works the same way when changing a culture.
#orgmindset #change #systemsthinking #SAFe #DEVOPS #waysofthinking