Workforce analytics: Measuring employee productivity in the agile era | CIO

CIOs seeking to quantify employee performance and productivity are turning to analytics with business value benchmarks baked in — but can collaboration and agility be accurately gauged?

Source: Workforce analytics: Measuring employee productivity in the agile era | CIO

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“Shift Left” to Push Customer Support into Overdrive | Network World

Network news, trend analysis, product testing and the industry’s most important blogs, all collected at the most popular network watering hole on the Internet | Network World

Source: “Shift Left” to Push Customer Support into Overdrive | Network World

All change isn’t the same | CIO

Change is change, right? Not exactly. The interaction of speed and predictability make your leadership role more important than ever. Read on to find out how change is changing and how you can help your team flourish in its face.

Source: All change isn’t the same | CIO