Authored by Aleksandr Kizhner, AgileThought, also a blogagility.com contributing author.
April 24, 2018
I strongly believe that every software development team is a very HIGH-IQ team, and we can’t just impose practices on them. They have to understand the WHY. There is the book called “Start with Why” by Simon Sinek, and it talks about what’s foundational to motivate human behavior. We must start with “WHY are we doing this? ”
A short story, April 11, 2018, by Marshall Guillory
It was that day again. Powerpoint Commando day. Just like every day on this job. I had never felt more frustrated in my entire career. After all, why did I spend so much of my life educating myself and gaining all of this great business experience and honing my skills if I was going to be reduced to the modus of a PowerPoint clown? That’s what it felt like at least when my VP, a charismatic and gutsy leader, Mike, would call and ask, “Hey do you have those quad charts for the Falcon program updated for the executive review tomorrow?” Continue reading “The Output Trap”→
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Just read an interesting article. The average Chic-Fil-A unit brings in $4.4M in revenue. The average McDonald’s $2.5M. With many similarities, it begs the question of what is it in Chic-Fil-A’s system that creates almost 2X the amount of value for shareholders for a single unit?
My hypothesis: It is all in the service.
And not just run of the mill fast food drone service like that of McDonald’s. Kind, professional and joyful service with a smile. Above and beyond really, in a consistent manner across all units.
So is Chic-Fil-A in the fast food chicken business or the amazing world-class service business? I’ll let you ponder that.