An exemplar of amazing customer service happened to me today. Anna M. from Balsamiq (Mockups) was professional, courteous, and responsive in solving my licensing problem with a smile! We should stop the machine occasionally and recognize people that are doing things right! Thank you Anna!
#balsamiq #customerservice #thanks #mockups
Bill, Chris, John, Patty, and Wes walk into a bar to fret over the demise of their accomplishments…
If only they had conceived that constraints also exist outside of the IT manufacturing system.
All they accomplished was to build a faster, more reliable and better handling car for Steve to drive like he stole it. Steve’s behavior didn’t change, nor did the culture. The culture changed in the part but not the whole. Read the rest of this entry »
The good folks at Scaled Agile, the SAFe® community, Agile agnostics, consultants, and some in the “Agile” community are onto something incredibly important in defining the elusive and dynamic Agile End Game for organizations. Read the rest of this entry »
I am really thrilled to learn more about the Scaled Agile Framework after going through the SPC course and certification process. A big thank you to Eric Willeke as he is an amazing instructor and has clearly mastered the material. I am not a fan of certifications as a KPI for job applicants. Only as indicators of formal education on subject matter. In this case, SAFe brings meaning and harmony to many, many things that we have all been doing for so many years. At least now I have a beautiful framework to show when I talk about organizational transformation, e2 maximization, transparency, alignment, and relentless improvement!
Agile Transformations and ROI
This question was asked recently on a social network Scrum group. I thought that it was very relevant and also a common request from executives that desire an evaluation of ROI for agile transformations. However, it is important to consider both efficiency and the effectiveness of your agile transformation. Read the rest of this entry »