An exemplar of amazing customer service happened to me today. Anna M. from Balsamiq (Mockups) was professional, courteous, and responsive in solving my licensing problem with a smile! We should stop the machine occasionally and recognize people that are doing things right! Thank you Anna! #balsamiq #customerservice #thanks #mockups
Tag Archives: Information Technology
A Phoenix Burns
The Phoenix Project Burns
Essential SAFe and the Agile End Game
Defining the elusive and dynamic Agile End Game for organizations.
The Scaled Agile Framework (SAFe) Learning Journey
I am really thrilled to learn more about the Scaled Agile Framework after going through the SPC course and certification process. A big thank you to Eric Willeke as he is an amazing instructor and has clearly mastered the material. I am not a fan of certifications as a KPI for job applicants. Only asContinue reading “The Scaled Agile Framework (SAFe) Learning Journey”
Reblog: Agile Failure Patterns In Organizations
An excellent article by Stefan Wolpers that consolidates his findings of common failure patterns for agile scrum xp, lean/kanban implementations. Agile Failure Patterns in Organizations 2.0 reblogged with permission from Mr. Wolpers.
AGILE MOMENT: Agile Transformations and ROI
Agile Transformations and ROI This question was asked recently on a social network Scrum group. I thought that it was very relevant and also a common request from executives that desire an evaluation of ROI for agile transformations. However, it is important to consider both efficiency and the effectiveness of your agile transformation.